As you may have guessed, I work in a public library. The floor is open plan, with a service desk where we keep staff computers, etc. We're often not behind this desk serving customers. We don't wear uniforms, but do wear name badges that clearly identify us as staff.
I'll be me, crazy lady will be CL
Me, having returned from helping a customer find a book, to see a large queue at the desk, I speak to CL
Me: Hi, Can I help?
CL: Who are you?
Me: I'm disgustedlibrarian, I work here (showing her my badge)
CL: No you don't, you're not behind the desk!
Me:???... (steps behind the desk)
Me to CL: Hi, can I help....?
CL: Yes, can you..... (tells me her problem)
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